Returns & Exchanges

Returns & Exchanges

At Wilson & Wick, every candle is hand-poured in small batches with care and inspected before it ships. Because our products are handmade and personal-use items, we do not accept returns or exchanges for used candles or scent preferences.

We gladly help if:

  • Your order arrives damaged.

  • You receive the wrong item.

  • Your order is missing an item.

Please contact us within 7 days of delivery and include your order number along with photos of the item and packaging. We'll work quickly to make it right with a replacement or refund when appropriate.

Returns

Unused, unopened candles may be eligible for a return within 14 days of delivery. The customer is responsible for return shipping costs unless the return is due to our error or the item arrived damaged.

Returned items must be:

  • Unused and unburned

  • In their original packaging

  • In resalable condition

Non-Returnable Items

  • Burned or used candles

  • Items damaged after delivery due to misuse

  • Custom or personalized orders

  • Clearance or final sale items

Questions?

If you have any concerns about your order, please reach out. We want every Wilson & Wick experience to be one you'll remember for all the right reasons.

Returns & Exchanges

At Wilson & Wick, every candle is hand-poured in small batches with care and inspected before it ships. Because our products are handmade and personal-use items, we do not accept returns or exchanges for used candles or scent preferences.

We gladly help if:

  • Your order arrives damaged.

  • You receive the wrong item.

  • Your order is missing an item.

Please contact us within 7 days of delivery and include your order number along with photos of the item and packaging. We'll work quickly to make it right with a replacement or refund when appropriate.

Returns

Unused, unopened candles may be eligible for a return within 14 days of delivery. The customer is responsible for return shipping costs unless the return is due to our error or the item arrived damaged.

Returned items must be:

  • Unused and unburned

  • In their original packaging

  • In resalable condition

Non-Returnable Items

  • Burned or used candles

  • Items damaged after delivery due to misuse

  • Custom or personalized orders

  • Clearance or final sale items

Questions?

If you have any concerns about your order, please reach out. We want every Wilson & Wick experience to be one you'll remember for all the right reasons.